DriveWindow
Support
For help with DriveWindow, include your route region, device model, iOS version, and a short description of what happened.
Last updated: October 2, 2026
Contact support
The fastest way to contact us is to open the feedback form in DriveWindow settings. That form can include the app version and device details needed to investigate a problem.
- Describe what you expected and what happened.
- For route issues, include the approximate origin, destination, departure time, and country or region.
- Add an email address if you would like a reply.
Subscriptions and purchases
Purchases are processed by Apple. DriveWindow does not receive your payment card details.
- Restore a purchase: open DriveWindow Settings and choose Restore Purchases.
- Manage or cancel: open iOS Settings → Apple Account → Subscriptions.
- For billing or refund requests, use Apple’s purchase support process.
Before reporting a forecast issue
Refresh the trip close to departure and confirm that DriveWindow can access the internet. Forecasts and alerts can change after a trip is saved.
- Check that the selected departure date, time zone, route, and driving profile are correct.
- Location, notification, and Calendar permissions can be changed in iOS Settings.
- DriveWindow is a planning tool and does not replace official alerts, road authorities, or turn-by-turn navigation.
Send a support request
You can also contact the DriveWindow team from this page.
Your message and optional email are used only to respond to and investigate your request. Privacy.